The Customer Portal enables you to submit requests and assign them to support officers or groups. You can also search for past requests (requests that have been resolved), current requests (requests that are open) and monitor the progress of submitted requests.
Additional information such as a note or a file (object) can also be added to your request.
You can also view requests that have been scheduled for implementation within a specified month or view reports that have been generated.
Within the Log & Review Requests section, the menu options are as follows:
• Review Past/ Current Requests
• Attach Object to Your Request
• View Forward Schedule of Change
Your user role will determine your permissions and access to the above functions.
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