infraEnterprise Customer Portal Help

Welcome to infraEnterprise Customer Portal Help.

Please select a topic from the following options:

Chapters	Topics
Getting Started	About infraEnterprise Customer Portal Accessing the Customer Portal Online Help Logging onto the Customer Portal About the (Home Page) Activity Summary
Self Help	Search the Knowledge Bank Self Diagnosis Search for FAQs Search for Known Issues Ask a Question Review Your Questions
Incidents	About Logging and Reviewing Incidents Log an Incident Review Past/ Current Incidents Add a Note to Your Incident Attach an Object to Your Incident Incident Physical Statuses on the Customer Portal
Requests	About Logging and Reviewing Requests Log a Request Review Past/ Current Requests Add a Note to Your Request Attach an Object to Your Request Viewing the Forward Schedule of Change Viewing Change Windows
Approvals	About Approvals Viewing Outstanding Approvals Review Past/ Current Approvals Add a Note to Your Approval Attach an Object to Your Approval
Service Catalog	About the Service Catalog To View the Service Catalog To Review Services To Request a Service
Shopping Cart	About the Shopping Cart Performing a Shopping Cart Search Viewing Shopping Cart Search Results Viewing Service Details Ordering Services via the Shopping Cart Completing a Shopping Cart Order Reviewing a Shopping Cart Order
Configuration Items	About Configuration Items Review Configuration Items Attach an Object to Configuration Items
Customer Search	To Search for Customers
Reports	About Viewing Reports Viewing Global Reports Viewing Organizational Reports
Self Administration	Updating Your Contact Details Changing Your Password
Glossary	Glossary of Common Terms